At luckyplus, your privacy matters. This page explains what personal data we collect, why we collect it, how we use it, and what rights you have as a player based in the Philippines. Please read this carefully before creating an account or using any part of our platform.
Last updated: 2025. This policy applies to all players accessing luckyplus from the Philippines.
When you register for an account on luckyplus, we collect certain personal information that is necessary to verify your identity, process your transactions, and provide you with a safe and personalised gaming experience. The types of information we collect include your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect your billing and payment details when you make a deposit or request a withdrawal, though we do not store full card numbers or sensitive payment credentials on our servers. Your account activity data — including game history, session duration, login timestamps, and device information — is recorded automatically as part of normal platform operations. We collect this data because it is required to fulfil our legal obligations under Philippine law, to prevent fraud and money laundering, and to ensure that our platform is used only by eligible players aged 21 and above.
In addition to information you provide directly, we may collect technical data about how you access and use the platform. This includes your IP address, browser type, operating system, referring URLs, and pages visited within the luckyplus platform. This technical data helps us improve platform performance, diagnose errors, and understand how players navigate the site so we can make it easier to use. We may also use cookies and similar tracking technologies to remember your preferences, keep you logged in during a session, and deliver a consistent experience across visits. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how some features of the platform function. We do not use tracking technologies to serve third-party advertising or to build profiles for sale to external parties.
Full name, date of birth, government-issued ID, and contact details collected at registration to verify your eligibility and comply with Philippine regulations.
Deposit and withdrawal records, transaction amounts in Philippine pesos, and payment method details used to process your account transactions securely.
Game history, session logs, login times, and device information recorded automatically to maintain platform security and support responsible gaming monitoring.
The personal information you provide to luckyplus is used exclusively for the purposes of operating your account, processing transactions, verifying your identity, and complying with our legal and regulatory obligations in the Philippines. We do not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your data may be shared with trusted service providers who assist us in delivering the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for those specific purposes and under strict data processing agreements that require them to protect your information. We may also disclose your data to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so. In all other cases, your personal information remains within the luckyplus platform environment.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. These measures include encrypted data transmission using industry-standard TLS protocols, secure server environments with access controls, regular security audits, and staff training on data handling procedures. Your account password is stored in hashed form and is never accessible in plain text by any member of our team. We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law, after which it is securely deleted or anonymised. If you wish to request deletion of your data before the standard retention period ends, you may contact us at [email protected] and we will assess your request in accordance with our legal obligations.
As a player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. You have the right to be informed about what personal data we hold about you and how it is being used. You have the right to access a copy of your personal data held by luckyplus by submitting a written request to [email protected]. If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated. You also have the right to object to the processing of your personal data in certain circumstances, and the right to request erasure of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable Philippine law.
If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first at [email protected] so that we can attempt to resolve your concern directly and promptly. Our team is committed to handling all privacy-related queries with care and transparency. For general questions about how the platform works, you may also visit our FAQ page, which covers common account and platform topics. If you have concerns about your gaming habits or wish to manage your account settings, the Responsible Gaming page provides additional guidance and self-management tools available to all registered players.
Request a copy of the personal data we hold about your account at any time by contacting our support team.
Ask us to update or correct any inaccurate or outdated personal information linked to your luckyplus account.
Request deletion of your personal data where it is no longer needed, subject to our legal retention requirements under Philippine law.